Frequently Asked Questions (FAQ)

How long does shipping take?

At Mineria Boutique, we work directly with our suppliers to keep prices competitive and offer unique products. Estimated delivery time is 5–10 business days (Monday–Friday, excluding holidays). Once your order has been shipped, you will receive a tracking number so you can follow your package.

What if my order hasn’t arrived yet?

Due to high demand, your order may sometimes take slightly longer to arrive than expected. If your order has not arrived after the estimated delivery time, please contact us at support@mineria.com and our support team will be happy to assist you.

How do I return or exchange an item?

To start a return or exchange, please contact our customer support at support@mineria.com. Please include your full name, your order number (for example #0000), and the reason for the return or exchange. Our team will provide you with the return instructions and return address.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer. Shipping fees may vary depending on the carrier you choose, so please check your carrier’s website for the most up-to-date rates.

What are the conditions for returning an item?

We offer a 30-day return window starting from the day you receive your order. Items can only be returned if the return request is made within 30 days of delivery, the product is in its original packaging, and the product is unused and in its original condition.

What payment methods do you accept?

We accept the most commonly used payment methods in the United States, including Visa, Mastercard, American Express. All payments are processed through secure and trusted payment systems.

What if I didn’t receive an order confirmation email?

If you didn’t receive your confirmation email, please contact us at support@mineria.com with your full name and email address. Our support team will make sure everything is sorted out quickly.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at support@mineria.com. Please include your full name, your order number (for example #0000), and optionally the reason for cancellation. We will do our best to assist you before your order has been processed or shipped.